Returns & refunds

Returns and our 100% money-back guarantee

We want your new ornament to feel at home the moment it lands in the garden. If it does not, here is exactly what happens.

Returning something, step by step

• Email us your order number - no reason needed, changed your mind is reason enough.
• We send a prepaid return label - returning something should not cost you a penny.
• Wrap it back up and post it - the original packaging is ideal but not essential.
• Refund within 5 working days of the parcel reaching us, back to the card you paid with.
• Arrived damaged? Send a photo instead - we replace or refund without you posting anything back.
• 30 days, full refund - your money back, not credit and not a voucher.

100% money-back guarantee. If you are not happy with your order for any reason, we will refund you in full. Not credit, not a voucher - your money back.

We pay the return postage. Email us and we will send you a prepaid return label. Returning something should not cost you a penny.

You have 30 days. From the day your order arrives, you have a full 30 days to decide. Try it in the border, move it around, sleep on it - if it is not right, send it back.

How to start a return:

1. Email hello@greatbritishgardenornaments.co.uk with your order number.
2. We send you a prepaid return label.
3. Wrap the ornament back up and pop it in the post.
4. Your refund lands within 5 working days of the parcel reaching us.

If anything arrives damaged, send us a photo and we will replace or refund straight away - no need to post anything back.

No forms, no quibbles, no small print doing heavy lifting. Your statutory rights are not affected.